FAQ

The cost of lessons depends on several factors like the teacher, the lesson length, and where you live. Please call us to find out more.

No, you are free to start and stop lessons when you want, at anytime.

Yes we are.

You can view our BBB Online Report by clicking on the BBB Online Reliability logo below:

No. Our function is to help match students with the best music teachers in their area. Many teachers travel to students homes while others teach from their own private or professional studio. We'll help you figure out which is available in your area.

We've been in business since the fall of 2005.

Yes. TalentWise provides us with national criminal background checks on each teacher. TalentWise is the national leader in the background check industry.

Yes. Good chemistry between students and teachers is really important, so if your teacher doesn't seem like a good fit, give us a call and we'll help match you with someone else.

It's best if kids are at least four years old.

Yes. Instruments are not provided for lessons so the student will need their own. In addition, students will find it difficult to progress without an instrument to practice on.

No. Since you shouldn't have to talk about anything except music with your teacher, Encore Music Lessons handles the billing.

We only accept credit cards - Visa, MasterCard, and Discover. We do not accept prepaid credit cards, checks, or cash.

Prepaid lesson packages expire within 6 months from the date of the student's first lesson.

Yes, we have two guarantees - the Great Match Guarantee and the standard Money Back Guarantee.

GREAT MATCH GUARANTEE
If for whatever reason you're unsatisfied with the teacher you're matched with, just let us know before the first lesson and we'll match you with a different teacher or refund your prepayment for the first lesson. You must notify us within 60 days from the date you prepaid to be eligible to receive a refund. The prepaid first lesson must be taken within 6 months or it will expire.  All lessons are scheduled directly between the student and the teacher. If schedules conflict for some reason, please notify us immediately so we can rematch the student or issue a refund for the prepayment.

MONEY BACK GUARANTEE
If you're not satisfied with your first lesson give us a call within 3 days and we'll refund you the cost of your first lesson. This guarantee only applies to the first lesson. Additional lessons will not be refunded.

All payments are made with either a credit card or a debit card. We do not accept prepaid credit cards, checks, or cash.

To get started, you just need to prepay for the first lesson. The moment you're matched with a teacher we'll charge your card for the first lesson and email you a receipt for your records.

After that, we'll charge your credit card at the beginning of each month for the lessons you took the previous month. For example, if you took 4 lessons in July we would charge your credit card for those 4 lessons at the beginning of August.

We have a standard 24-hour cancellation policy. Lessons cancelled within 24 hours count as a regular lesson and will be charged.

The Videoverse is a a comprehensive resource of all the web-videos for many of the most well-known jazz and classical artists of all time, all categorized by documentaries, interviews, performances, appearances, talks, etc. Each artist’s Channel page also includes a full biography as well as links to the most important resource pages on the internet about the artist.

Encore Music Lessons owns all of the written content. The videos come from YouTube and are freely embeddable on any website. If YouTube removes a video that has be included in the Videoverse due to copyright infringement or for any other reason, the video will automatically be removed from the Videoverse. You can submit a copyright infringement notification on YouTube’s Copyright Complaint Form. Review image license information on the Collection and Channel pages in the Videoverse.

Yes, use of the Videoverse is free.