Great Match Guarantee

Encore's Great Match Guarantee

If for whatever reason you're unsatisfied with the teacher you're matched with, just let us know before the first lesson and we'll match you with a different teacher or refund your prepayment for the first lesson. That's our Great Match Guarantee™.

You must notify us within 60 days from the date you prepaid to be eligible to receive a refund. The prepaid first lesson must be taken within 6 months or it will expire. All lessons are scheduled directly between the student and the teacher. If schedules conflict for some reason, please notify us immediately so we can rematch the student or issue a refund for the prepayment.